Traditionally, support operations are usually divided into five services segments.

Property services - Hard FM

Property services are also known as hard FM services. Some examples are: property management, energy optimisation and security systems

Workplace services - Soft FM

Workplace services are also known as soft FM services. Some examples are: reception, restaurants, mail management

Production services

Some examples are: industrial cleaning, component services, waste management

Back office services

Some examples are: payroll management, administration

IT services


Support operations can be provided in-house or outsourced to external FM suppliers. Coor is active on the market for outsourced FM services in the segment known as service management (or sometimes integrated facilities management, IFM). Coor delivers services provided on site with the customer exclusively.