Facilities Management (FM)/facilities services
Facilities management (FM) stands for coordinating and developing support operations around a property or building. FM services are often divided between hard-FM services (like property management, energy optimization and security systems) and soft-FM services (like receptions, restaurants, and mail management).
Service Management, IFM (integrated FM), TFM (total FM)
Service management is an evolution of the facility management concept. Service management involves a broader range of services, which may also include production-related services, for example. It isn't just a matter of coordination, but also about taking extensive responsibility for the development and streamlining of all FM-functions. Thus service management isn't just about providing and delivering services, it also includes the strategic development of FM-functions, and what is increasingly becoming known as "change management," i.e. rationalizing and changing operations. The concept is managing single, or multiple services in a structured way according to service adapted processes to be able to deliver services more efficiently, qualitatively and cost-efficient.
One of Coors service areas is industrial services, where Coor has substantial expertise within the Swedish industrial segment. Coor provides comprehensive production lines, ensure maintenance is conducted according to modern TPM principles, in addition Coor has a number of workshops across Sweden. Our services within the industrial segment includes: strategic product engineering, industrial projects, industrial maintenance, industrial cleaning, waste management and logistics.
Different types of outsourcing:
Support activities delivered directly at the office, factory or warehousing site of an operation. Services that are nearly always provided on-site includes: property services, workplace services and production-related services.
Support services located off site, i.e. delivered outside the premises of the operation or company, to another country. Services that in general can be offshored includes: back-office services (such as payroll management and telephony solutions) and IT-services.