We put the question about what is the decisive argument, and have published the most usual answers here.

Arguments in order of importance

For private and public sector decision-makers*, the most usual reasons for choosing to outsource FM operations are as follows (arguments in order of importance):

  1. A cost saving for the company
  2. The possibility of focusing on core business instead of support FM operations
  3. Superior quality and services
  4. Easier to execute necessary changes
  5. Fixed costs become variable (flexibility)
  6. Better developmental prospects for employees in the segment
  7. Uniform approach
  8. An external party takes over responsibility for investments

Problems running FM operations in-house

We also asked the same decision-makers what the biggest problem was with running FM operations in-house. The most usual answers are insufficient time for developing new ideas and solutions, that it is considered too expensive, that it risks taking up too much time from core operations, and that there isn't sufficient competence in-house to be able to manage and develop internal services and other associated services.

* Market research conducted by Demoskop on behalf of Coor Service Management Nordic wide in 2009.