Service management means better business. A bold claim it may be, but it’s true. By taking the task of co-ordinating, managing and developing all the services that support your core business seriously, you gain better operational support – which in turn enables better development of that core business. And that’s exactly what we want to achieve. Service management is about introducing improved processes, management and systems, as well as managing and creating commitment. About constantly balancing quality and quantity with price, all with the aim of optimising the delivery for you and your operation.

In this issue of Nova you can read a bit more about what we mean by service management. You can also read about Gävleborg County Council’s preparations to outsource its property-related service, and why some of our clients have opted to outsource their service functions to a total concept supplier.

Pleasant reading!

Mats Jönsson, CEO of Coor Service Management

Internal logistics is just one of over 100 services Coor can take care of for its clients. By allowing Coor to deal with and develop your internal services, you can devote more energy to your own core business.

The management of Arcus Group, Norway’s leading distributor and producer of wine and spirits, were convinced the internal service operation could be more efficient. Coor was brought in to structure and implement this rationalisation process. Over the course of 10 months, a more efficient service organisation was developed and fine-tuned that could offer the same service delivery but at a lower cost. The changes enabled Arcus to reduce its service costs significantly.

When the pharmaceutical company Leiras was asked to describe its cooperation with Coor, it put particular emphasis on the overall control of office services. By delegating responsibility for the management and development of office services to just one company, Leiras was able to free up additional time. Time that could instead be spent on developing the company’s core activity. For personnel at Leiras, this outsourcing of activities meant they no longer had to wonder about who to turn to when something in the office went wrong.

An organisationally coordinated service operation, an agreement for service delivery with the customer, well-planned decision documentation and well-prepared employees. That’s how Gävleborg County Council summarises its preparations for outsourcing its property management activities by contract. This action will enable the council to reduce the costs of property management by around 20 percent.      

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