In 2008 we are further increasing the pace of our improvement work. This applies throughout the Group and will run as a common theme through everything we do. Working for improvement is nothing new for Coor. The difference now is that it will be done with greater power and in a more structured way than before, in order to create benefit and value for you, our clients. For your company or organisation, the day-to-day service delivery from Coor should help support your core business. We will be striving even more to continuously develop this support and make it better for our clients.

2007 has been an exciting year in many ways. The most important developments for us are the new and renewed assignments from our clients. 3i’s agreement to sell Coor to international venture capital company Cinven is also significant. We have had a good owner in 3i, but now welcome our new owners Cinven and look forward to a rewarding collaboration.

It only remains for me now to thank you, our clients, for entrusting us to deliver and develop service functions for your company or organisation, and to wish you a Merry Christmas and a Happy New Year in 2008.

Mats Jönsson, CEO of Coor Service Management

There is a trend towards outsourcing of production service in industries such as automotive and other manufacturing sectors. The driver behind this development is the need for higher productivity. Yet more industries are expected to follow suit over the next two years.

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When EDB Business Partner Sweden decided to outsource its service functions, the right personal attitude was a major factor in deciding the choice of service supplier.
“When looking for a supplier, apart from professionalism and quality of service we also placed extensive demands on the right attitude and greeting among personnel”, says Sven Forsberg, staff manager at EDB Business Partner Sweden.

Attitudes towards outsourcing support functions are generally positive in the Nordic countries, according to a survey of the private and public sectors carried out for Coor by business intelligence company Demoskop. The main driver behind decisions to outsource support functions is financial benefit, although time pressure and quality are also given as important reasons.