Best support in the business

In ten years Coor Service Management has become the Nordic region’s leading supplier of integrated services. Drive and a constant desire to develop its own and its customers’ operations are key elements of the success story. Coor is now investing in an upgraded support system in order to further hone its processes.

“This is a far-reaching initiative to develop our service delivery. Apart from streamlining our work, we will also increase the quality of follow-up with our customers,” says Karoliina Callavik, Head of Service Development at Coor.

The Maximo system will be upgraded alongside IBM and is used for job management, maintenance planning, purchasing and follow-up of the service delivery. The system will be progressively implemented throughout the Nordic region in 2009 and 2010.

Improved processes make the start-up phase on a new assignment quicker and easier. One of the most important tasks in a service assignment is first to create order and then to work on developing the operation. That value-adding phase can now come in far earlier.

“The system support improves functionality, enhances user-friendliness and makes for easier follow-up of the service delivery. Above all we will be improving our tools for proactive maintenance work.”

One driving force behind the work on system support has been to focus on maintenance processes both in property-related and production service. Karoliina feels that Coor is already at a high level in that area, but as the market and customers develop it will demand more of the suppliers.

“This is an area where we can and want to be at the leading edge. As a leader in the industry we want to play a part in the sector’s development.”

Do you have any questions or would you like to know more?
Contact Karoliina Callavik, Head of Service Development at Coor.
Phone: +46 (0)8-553 95 956, karoliina.callavik@coor.com