Stable progress on a more developed market
The Nordic markets evolved increasingly in 2010, and this triggered increased demands from customers and greater competition between providers. This progress is completely natural and very healthy, because it results in more effective and better FM operations, which ultimately, result in greater competitiveness and better services to our society.
When competition increases, it is important to safeguard your competitive benefits. In our case, this is about continuing to focus on creating tailored, value-added FM solutions, which constantly develop on the basis of our customers’ changing needs and challenges. Ultimately, our current and future customers’ perceptions of our service delivery, will obviously determine how our business develops. But our view is crystal clear: intelligence service is, and will remain, our biggest competitive edge in the struggle for new – and loyal – customers.
Continued progress in 2011
So we can deliver intelligent and value-creating services, we have to be at the leading edge, constantly enhancing our service delivery and our services. We are continuing on this in several ways going into 2011. Coor is continuously executing a number of improvement initiatives and development projects, and there are three that are of special interest.
- Clearer customer benefit through strategic development plans
To link our delivery and proactive change work to customers’ business challenges more clearly than before, in 2011, we are introducing a strategic development plan for each customer.
- Greater mobility and better communication using new technology
Undoubtedly, new technology is the greatest catalyst of our era. Progress, supported by IT, is unbelievably rapid, and is also opening new possibilities for us. We are currently implementing several development projects in parallel, which examine how we can increase our availability, delivery monitoring, mobility and customer dialogue using new technology.
- Continued focus on sustainable development through Coor Green Services
Sustainability issues are here to stay. Running every business with the minimum impact on the environment and wider society is now self-evident. Our proprietary Green Services labelling has become a big success for our customers, and we’ll be expanding this tool to cover industrial services soon.
In our pledge of intelligent and value-creating FM solutions there is a commitment that everyone at Coor tries to fulfill every day. Ultimately, it is by doing a good job on our deliveries that we’ll succeed. And we’ll continue to work for this.
Mats Jönsson
CEO and President
Coor Service Management
