How to achive success
A structured model for conducting its operations is the key to Coor’s successes. This model can be summarized in four stages:
We deliver a competitive and customer-specific offering with well-defines contractual principals developed by a strong sales force.
Integration and change management
Integration commences immediately after contract signing, and Coor takes responsibility for FM operations being executed through a structured, tried-and-tested takeover process, led by experienced project managers.
Coor delivers services itself and through subcontractors on site with the customer. Some bundled FM contracts and single services are delivered through a route-based model to several customers, while IFM assignments are usually executed by stationing staff permanently on site.
Coor focuses on internal and external performance management, which includes following up on financial KPIs from the bottom up, and to facilitate and execute regular meetings with customers to ensure optimal delivery of services and customer satisfaction.