Quality-assured delivery and certificates

Our clients place high demands on quality, efficiency and delivery reliability, and to ensure our service delivery meets these requirements, we have chosen to secure quality and environmental certification for our operations in accordance with the international ISO standards. We also fulfil the requirements regarding relevant standards in a number of important service and product areas.

Quality-certified operation

Coor has developed a standardized service delivery process that guarantees professional and quality-assured service provision, but which can also be tailored to the needs of individual customers. The service delivery process, along with the associated delivery database, description of recommended working methods, tools and templates etc., is available in a proprietary management system on the company's intranet.

This management system is the backbone of Coor's quality work, which is examined and audited by the external certification body Det Norske Veritas, DNV-GL. All our operations are certified via a global certification in accordance with ISO 9001:2015.

ISO 9001 and 14001

Addici Security ISO 9001 and 14001

Coor’s Danish operation also holds quality certification from Danish sector organization SBA, evidence that Coor Denmark conducts ethical and responsible business.

Environmentally certified operation

Coor holds a global ISO 14001:2015 certification. The company´s management system for environmental work can be found on the intranet. The operations have been audited by the external certification body Det Norske Veritas, DNV-GL.

ISO 9001 and 14001

Addici Security ISO 9001 and 14001

Service-linked quality certificates

Coor is a certified or authorised provider in a number of important service areas. Some of the most important areas in Sweden are:

Cleaning

Parts of Coor’s Swedish cleaning operations have held “Svanen” environmental certification since 2015. For more information about certification, contact Anette Lindgren, Contract Manager +46 10 559 63 66.

Svanen environmental certification

Nordic Ecolabelling Licence

Cooling

Coor holds class I certification for cooling work. This means it is authorized to conduct installation, maintenance, servicing and disposal (draining) of coolants, as well as leakage checks, for any volume. Read more about our authorization here, or contact Laszlo Galambosi, Group Manager at Coor Service Management
+46 (0)73 902 4947.

Certification cooling

Swichboard operations

Coor´s swichboard operation in Sweden is awarded the sector organisation Kontakta´s marking Customer Contatcs Excellence ("Trygg Kundkontakt"). This is a quality certification for companies with excellent customer service and/or telemarketing delivery, and which provide a good working environment. For more information about this label, please contact Johan Classon, Contract Manager, +46 10 559 51 62.