Sustainability KPI´s

Coor reports on a number of indicators annually, that together give a picture of how the company’s sustainability work has progressed. In 2016, Coor conducted a review of its sustainability indicators.

Monitoring of business sustainability indicators Outcome 2016 Outcome 2015
Net sales, SEK million 7,631 7,482
Adjusted EBITA margin, % 1) 5.8 5.0
Cash generation, % 2) 93 104
Paid taxes, SEK billion 3) 2.3 2.1
Salaries, SEK millions 4) 3,467 3,328
Number of reported and investigated cases of suspected violations of the Code of Conduct 5) 6 5
Number of registered and implemented improvement initiatives 6) 8,103 6,936
Outcome of the customer survey 7) 68 66
Per centage of customer contracts extended 8) 80 90
Contract loyalty relating to purchases, annual average, % 9) 80 75
Number of employees at total (FTE) 10) 6,327 6,381
... of which women (share of total amount), % 53 53
Number of managers 11) 659 635
... of which women (share of total amount), % 41 41
Voluntary employee turnover, % 12) 12.3 9.2
Absenteeism, % 13) 6.2 5.9
Number of accidents 14) 287 203
Number of fatalities 0 0
LTIF 15) 8.4 N.A.
TRIF 16) 21.3 N.A.
Outcome of the employee survey 17) 69 68
Leadership index 18) 74 73
Number of major local social development projects 5 N.A.
Number of products registered in the chemical handling system 19) 3,288 2,893
Energy use in larger offices, kWh / m2 20) 52.9 N.A.
Vehicle fleet: average emissions for leased service vehicles, g/km 21) 161 163
Carbon dioxide emissions from business travel (by train or plane) per employee 22) 0.0095 0.070
Average outcome after environmental audits conducted using Coor Green Services, % 23) 83.2 80.8


1) For definition, see Definitions section
2) For definition, see Definitions section
3) Refers to all paid taxes (corporate tax, VAT and employee-related taxes) to the
tax authorities in the respective years.
4) Salaries, social security contributions and pensions.
5) Cases notified via Coor's whistle-blower system, through which employees,
suppliers and customers can anonymously report suspected violations Coor's
Code of Conduct.
6) Number of improvement suggestions, registered in Coor's IT-based improve-
ment system Actio.
7) Coor conducts a comprehensive annual customer survey with the help of an
external survey company.
8) Customers retention rateF is commented on page 10.
9) Share of purchases from central and local framework suppliers.
10) Number of employees (FTE) mean number of employees calculated as full-time
positions. This number includes temporary and permanent hired employees.
Employees without a guaranteed number of working hours are not included.
11) A foreman responsible for staff is defined as a manager.
12) Staff turnover is commented on page 39.
13) Absenteeism is commented on page 39.
14) An accident is defined as a serious and sudden event that causes personal
injury during working hours or to/from work.
15) LTIF (lost time injury frequency) measures the number of accidents which have caused an absence from work of over 8 hours. For the calculation of LTIF per million hours worked, the following formula was used: number of accidents that have caused absenteeism (8 hours) x 1,000,000/number of hours worked.
16) TRIF (total recorded injury frequency) measures the total number of accidents that have occurred in the period. For the calculation of TRIF the following for- mula was used: total number of accidents x 1,000,000/number of hours worked.
17) Coor conducts a comprehensive annual employee survey with the help of an external survey company. Read more about the results on page 39.
18) There are a number of leadership-related questions in Coor's annual employee survey, which are summarized in a special leadership index.
19) Coor uses a chemical management system (iChemistry), and the information relates to products registered in this system. The increase compared with 2015 was entirely due to more units having joined the system during in 2016.
20) This includes Coor's offices in Espoo (Finland) and in Kista (Sweden).
21) Average emissions from the number of leased vehicles at Coor.
22) Reported emissions are calculated at a flat rate by the number of business
trips by train and air travel booked through the group's common travel portal.
Coor's guidelines state that all business trips should be ordered via the portal. 23) A self-inspection under Coor Green Services will be implemented after talking
to the customer. In 2016, 76 sites were reviewed in the period from June to November.