Outsourcing service operations to a specialist is making service a top priority. Coor has service as its core operation and that means our full focus are on service delivery.
This means that support systems and work processes are fully adapted to the service delivery. Coor follows a structured delivery model ensuring quality and efficiency throughout the entire service process – from incoming case to final follow-up. The digital development has come so far that it’s now possible to fully automate processes and introduce digital tools, something Coor works actively on. It’s about using the available technology for a more efficient and secure way of working.
All support systems and work processes are fully adapted to the service delivery. It’s our top priority.
Coor also works actively on creating a strong service culture and continuously developing and engaging all employees. Coor has several service adapted education programs available for all employees and managers as well as specially adapted education programs for certain professions.