Karin Back

Coor + the customer = progress

Development work is run on all contracts, but sometimes, more extensive development projects are initiated. At the beginning of the year, Coor started such a development program jointly with one of its customers. State-of-the-art workplaces were created using new technology by modifying and developing FM services.

Karin Back, a Program Manager at Coor, tells us how the purpose of the program is to keep developing Coor’s services, and how they are delivered to identify more effective, up-to-date, flexible and sustainable solutions.

“This requires a focused effort. We need to take the time to think innovatively and be prepared to take a greater grasp of the situation. This means prioritizing time and dedicated resources. Our intention isn’t just to make small steps, but instead, take great leaps forward.”

This work is extensive. A lot of services come under scrutiny, even the absolutely most fundamental. The starting point is that there’s always potential to do things better. Karin explains that this is about the way of delivering a service, but also how we monitor and check up on services we’ve delivered.

Another important starting-point is to tailor different services to address the new needs, habits and changed circumstances of service-users.

We work in a different way now to ten years ago. New technology in new habits have altered circumstances at a lot of workplaces. Obviously, this also affects the FM operation that supports customers’ core activities.

Coor’s ambition is to drive development work in close partnership with customers. This is a way of verifying the benefit of the possibilities available, and to ensure they’re utilized by our own and our customers’ operations.

Karin thinks that there are always a lot of ideas internally on contracts, but that it’s also important to look outwards, and keep an eye on other sources of innovation.

“We’re always on the look-out for new solutions that can be modified to the reality our customers are facing, and that add value for them. If we don’t find what we’re looking for on the market, we try to develop concepts ourselves. Our environmental labeling tool, Green Services*, is a good example of this.”

Partnering with customers on large-scale development projects builds on close collaboration and mutual trust. Both parties need to feel comfortable about running a large-scale project jointly. Our starting-point is always the customer’s goals, for example, that their workplace should be perceived as contemporary and functional.

“A lot of companies have a real need to create state-of-the-art workplaces right now. There’s a pressure to evolve and change to be an attractive employer. And we can contribute to this by taking responsibility for the FM operations we run,” concludes Karin.

* = Green Services is a proprietary tool that ensures environmentally friendly solutions on all the services Coor delivers.

Want to know more about Coor Green Services?

if you want to know more about this development project or Coor’s development work, please get in touch with Karin Back on tel +46 8 553 959 67, karin.back@coor.com.