Coor launches new smart customer portal for delivery follow-up
Coor has developed a new digital portal for follow-up of its service delivery, Coor Performance Portal. The portal integrates information with a range of systems and allows the information to be distributed over different units, providing customers with easy access to an overview of Coor's service delivery.
Coor Performance Portal offers integration with a number of different systems, generating crucial information about business process management, finance, delivery precision/lead times, incident reporting and improvements. This provides customers with easy access to an overview of different key figures in a single web portal – whenever they want and in real time. Another advantage is that the system allows the information and key figures to be viewed in a number of different ways – by service, plant, location, country or region. This enables comparisons between costs and other parameters, a valuable tool for setting priorities and making decisions.
"We've been running a pilot version of the portal with some of our clients, which has proven successful. We're now presenting it to a number of other customers, who have all expressed significant interest in the portal. Some of the key features our customers appreciate about the portal are its user friendliness and transparency. The solution gives our customers total control over following up our service delivery," commented Anna Pierre, Project Manager for Coor Performance Portal.
Coor Performance Portal will be rolled out gradually to interested customers.
For more information contact
Anna Pierre, Project Manager, Coor Service Management
+46 10 559 56 24, anna.pierre@coor.com
Åsvor Brynnel, Sustainability & Comms. Manager, Coor Service Management Group
+46 8 553 954 04, asvor.brynnel@coor.com
Press release 30 October 2014