Everyone’s talking about "Internet of Things"
The ongoing digital transformation changes the conditions for all that we do and affects all industries. There is an especially large potential within service management by using digital solutions to make service deliveries more efficient and thus freeing time, allowing service personnel to engage themselves in precisely that, service.
But what does it mean for our industry?
The ongoing digital transformation changes the conditions for all that we do and affects all industries. There is an especially large potential within service management by using digital solutions to make service deliveries more efficient and thus freeing time, allowing service personnel to engage themselves in precisely that, service.
At Coor Service Management we were early in realizing two things: digital services will become large within the service management industry and we need to collaborate with the right partners to access existing technology and knowledge of future technologies. A recent example is “Internet of Things” (IoT), which means that modern sensor-technology is integrated in the service delivery. By taking part in an innovation network surrounding Intels IoT Ignition Lab, Coor is testing in an early stage how new sensor-technology can be used in a smart way.
As of now a preliminary test is taking place at Coor headquarters in Kista, where smart sensors are being tested on a large scale. The project is a collaboration between Coor Service Management, TeliaSonera, Intel and Yanzi. Fredrik Sandqvist, in charge of Coor’s innovation department, sees great advantages with the possibility of acting proactively on the information collected by miscellaneous technical solutions.
IoT is one of many possibilities within our industry, which we are now trying understand and make use of.
–We are testing various types of sensor-technology at our office to be able to be able to see when we need to refill paper in the copy-machines, or towels, empty waste-bins or adjusting the indoor climate.
The technology has been available for some time, but recently became cost-efficient enough that it can be used on a large scale. For some time now Coor has been using sensor-technology to measure the use of space. This data combined with interviews gives a foundation for deciding how to make the best use of the available space. This service is already available as a packaged service solution, Coor SmartUtilization, and is used by companies aiming to optimize their use of space before a move or before a larger change in the office structure.
The next step is to applicate IoT within the facility and industrial services. Connecting buildings, machines and equipment provides better conditions for working proactively with operation, maintenance and energy optimization. By acting proactively on the information provided enables us to plan and execute our services better, more efficient and sustainable.
–The possibilities and uses of IoT is undoubtedly greater than we can understand today. The ongoing digital revolution is a defining momentum in what is commonly called the fourth industrial revolution, and it affects all industries and all businesses. IoT is one of many possibilities within our industry, which we are now trying understand and make use of, says Fredrik Sandqvist.
To get a better practical idea of how to use IoT we’ve put together a video where Linnea, our office hostess in Kista, shows how it works at our headquarters.
