How to achive success
Coor’s business concept is to take over, manage and develop services in offices, at properties and production facilities, and in the public sector. We aim to run our business in an effective and sustainable manner that creates long-term value for our customers, employees and investors as well as for society at large and the environment. The key to Coor’s success is a structured four-step model for how the business should be conducted.
Winning and signing contracts
We deliver a competitive and customer-specific offering with well-defines contractual principals developed by a strong sales force.
Change management
Start up and development of contracts
Integration commences immediately after contract signing, and Coor takes responsibility for FM operations being executed through a structured, tried-and-tested takeover process, led by experienced project managers.
Service delivery
Coor delivers services itself and through subcontractors on site with the customer. Some bundled FM contracts and single services are delivered through a route-based model to several customers, while IFM assignments are usually executed by stationing staff permanently on site.
performance management
Follow-up and control
Coor focuses on internal and external performance management, which includes following up on financial KPIs from the bottom up, and to facilitate and execute regular meetings with customers to ensure optimal delivery of services and customer satisfaction.