Being a service manager these days is far from easy. Firstly, you need to know about a lot of different things—from cleaning and office supplies to real estate and energy issues, security solutions, waste management and operational optimisation…then you can throw in the often conflicting demands from different parts of your operation. On the one side management, who want cost savings and more efficiency. On the other, staff, who want higher quality and better service. And finally, suppliers, who don’t understand their assignment and take responsibility for their own activities.
We understand that it isn’t always easy. But if it’s any consolation, we know that you’re not alone. We’ve been discussing various questions with hundreds of service managers for many years, active in different sectors. So actually, we’ve already solved your problems, but for other customers.
At Coor, we have long-term experience of over 100 support services, and possess leading expertise in many of them. We know what to do to maximise and optimise the resources you have. We know how to coordinate different services best, and where the synergies between these services are. We know how to find where those costs are running away, and we know how to build a good, smooth interface with your staff.
Actually, we’ve already solved your problems, but for other customers.Mikael Stöhr, President and CEO, Coor Service Management
You can read about some of our solutions in this issue of Nova. We have suggestions on how to think when planning the security solutions of your business, what you should be thinking about when ordering cleaning, and what the features of a good staff restaurant are. If you want more inspiration or to discuss things in more detail, I hope you’ll contact us. It’s our mission to make your job easier.
President and CEO, Coor Service Management
Stockholm, Sweden, November 2013