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In July 2025, PostNord and Coor started their extended Nordic IFM agreement. The agreement encompasses cleaning and other internal services at PostNord’s properties in the Nordic region, with a total building area of over 1.5 million square metres. The collaboration is characterised by a high degree of flexibility and a focus on innovation.
PostNord, the Nordic leader in communication and logistics services, operates in a constantly changing market. Demand for parcel and logistics services is growing, creating a need to adapt both services and premises.
“We are building new premises in some locations and closing down in others. This means more cleaning here and less cleaning there. We live in a dynamic world, which is also reflected in our need for flexible facility management,” says Christian Göttsche, Nordic Head of Facility Management at PostNord.
For PostNord, which serves Denmark, Norway, Finland and Sweden as a common market, having an IFM agreement with Coor that covers all four countries provides a major advantage.
“It allows us to harmonise, standardise and optimise our deliveries across borders. We can also use the same management model regardless of country, which is a great advantage,” says Christian Göttsche.
“As a Nordic company, we can offer Nordic agreements. We are an integrated organisation that meets the needs of our Nordic customers and offers good collaboration and delivery opportunities,” says Charlotte Almberg, Business Area President for Cleaning in Sweden.
When negotiating the extension of its agreement with Coor, PostNord placed considerable emphasis on the need for innovation and development, which led to the establishment of an innovation and project fund. One example of a project currently being developed involves using drawings of buildings in Sweden that show the type of room, number of square metres and cleaning requirements.
“By using drawings instead of spreadsheets, we – and Coor – get a better visual overview of what is included in the delivery and what it costs. This makes things more transparent,” says Christian Göttsche.
Another project involves testing cleaning robots at parcel terminals. According to Christian Göttsche, the robots work well, but the solution is not yet financially viable. However, he believes it will be in the long run.
Coor’s customer portal, Simply by Coor, also helps to make the collaboration more transparent. The portal can be accessed from all four countries in the Nordic collaboration, and the idea is that the standardised reports available there – covering everything from contact details to KPIs – will give local PostNord managers a better understanding and deeper insights into Coor’s delivery.
PostNord has 400 properties in the Nordic region, with a total area of approximately two million square metres, and Coor serves 75 per cent of these properties. This highlights the significant responsibility placed on the facility management service provider. Still, deciding to outsource was easy, says Christian Göttsche.
"With Coor, we gain both expertise and scalability."
“We want to focus on our own core business – being the leading Nordic provider of communication and logistics services. That’s why we use a professional provider whose core business is facility management. We constantly strive to be efficient and focus on costs, without compromising on quality or flexibility. With Coor, we gain both expertise and scalability. Only two people on my team are involved in Coor’s service delivery. Now that’s efficient.”
“We are pleased and proud that PostNord has entrusted us to take care of their properties. We are also proud to be able to deliver all these services ourselves, which was a requirement from PostNord. Like Coor, PostNord focuses on the well-being of its employees,” says Charlotte Almberg.
Christian Göttsche looks forward to the company’s continued collaboration with Coor: “The most important aspect of our collaboration is the constant development efforts that strengthen PostNord’s competitiveness, which benefits our customers. This is achieved through further harmonisation of the Nordic collaboration based on responsibility, courageous decisions and integrity. We engage in ongoing, open communication that leads to delivery improvements. I’m convinced that this is a mutually beneficial collaboration.”
The collaboration started in 2021, and the agreement was extended from 1 July 2025. The contract runs for two years with an option to extend for another two years.
Coor’s delivery covers cleaning, outdoor environments, internal waste management, coffee and water machines, as well as janitors and internal services at PostNord’s properties in the Nordic region.
Coor delivers services at approximately 370 PostNord premises in the Nordic region.
