State-of-the-art telephone operator service

Coor possesses huge experience of telephone operator service solutions for customers of varying sizes. Our objective is to identify optimal solutions to connect internal and external calls during office hours, effectively and professionally.

We connect over 31,000 calls to a total of 100,000 service users every day, which means we have massive competence in the segment. We are fully aware how operators are our customer's interface with the world, and that it's crucial that they create the best first impression. This service frequently includes the following duties:

  • Staffing telephone switchboards during office hours
  • Connecting internal and external calls
  • Voicemail service (managing voice messages)
  • Connecting conference and international calls
  • Updating customers' internal phone directories
  • Statistical reporting (sometimes used for billing data)


Tailored solutions

On occasion, Coor's staff work on the customer's switchboard, on site with the customer, answering calls. In such cases, the service is often bundled with our telephone operator service to reduce the total cost (TCO).

For other customers, Coor operates a single central telephone switchboard, where we also deliver the underlying technology, with customers sharing the switchboard, back-end system and staff. Obviously, all incoming calls are answered personally, and each company has a unique phone number. This working method brings economies of scale, and for customers, it means a cost-efficient and professional delivery.

Continuous measurement

Regardless of solution, Coor continuously measures its delivery by reporting relevant information such as incoming calls, call profiles through the day, answering times, connection times and dropped calls. Building on this, we maintain an ongoing dialogue with customers regarding potential changes to our delivery.

Contact us for an initial discussion on how our telephone operator service can support you going forward.

Awards

Our switchboard operations in Sweden has been awarded "SM i Telefoni", which means best in class, for a several years and in several classes. This operation is also awarded the sector organisation Kontakta´s marking Customer Contacts Excellence ("Trygg Kundkontakt"). This is a quality certification for companies with excellent customer service and/or telemarketing delivery, and which provide a good working environment.

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Coor Privacy policy

The purpose of our Privacy Policy to help you understand what information we process and why we process it. We have made these updates as new data protection regulations (GDPR) entered into force on 25 May in the European Union / EEA.

Consent to the processing of personal data

The personal data we process is data provided by you when you fill in a contact form or subscription form on Coor's websites. It is your full name, e-mail address and your phone number or postal address (if and when applicable).

What is the purpose of processing your personal data?

Your personal data is required in order for us to send out the material you expressed an interest in such as press releases, news, and/or newsletters. We also use personal information to contact you personally if you filled in a contact form.

What is the legal basis for processing your personal information?

Our processing of your personal data is based on your consent to the processing. You can revoke your consent at any time by emailing us at info@coor.com

Information about processing your personal data

We have implemented appropriate technical and organizational measures to protect your personal data against loss or unlawful access. The number of persons with access to your personal data is limited. Only persons managing the Coor website you visited and/or who need to process your personal data in accordance with the above purposes will have access to your personal data.

We may also share your personal data with other Coor Group companies and suppliers and business partners who perform services or development on our behalf.

Your personal data may be transferred to a third country, that is, a non-EU / EEA country, in conjunction with Coor's use of the cloud-based services Office 365 provided by Microsoft Ireland Operations Limited ("Microsoft").

When Microsoft provides Office 365 services, Microsoft manages customer data (such as email, files) in data centers in the EU (currently: Dublin (Ireland) and Amsterdam (Netherlands)). However, as an integral part of the Office 365 services, some limited personal information (such as e-mail address) may also be processed in the United States).

In order to comply with applicable data protection requirements, Coor has entered into a data processing agreement with Microsoft and has also entered into standard contractual clauses ("EU Model Clauses") with Microsoft. All Microsoft subcontractors handling personal data in connection with the Office 365 services are committed by Microsoft in accordance with Article 11 of EU Model Clauses.

GDPR