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Sustainability KPI´s

Coor reports on a number of indicators annually, which together provide a picture of the progress of the company's sustainability management activities.

Business sustainability Outcome 2018 Outcome 2017 Outcome 2016
Net sales, SEK million 9,489 7,722 7,272
Adjusted EBITA margin, % 1) 5.2 6.1 6.0
Cash conversion, % 2) 80 103 91
Taxes paid, SEK billion 3) 2.9 2.4 2.3
Number of reported and investigated cases of suspected breaches of the Code of Conduct 4) 16 13 6
Number of registered and implemented improvement initiatives 5) 7,676 8,302 8,103
Customer survey score 6) 68 67 68
Percentage of customer contracts extended 7) 91 98 80
Contractual loyalty in respect of purchases, annual average, % 8) 82 81 80

 

Social sustainability Outcome 2018 Outcome 2017 Outcome 2016
Number of managers 9) 854 679 659
... of which, percentage of women, % 47 48 41
Voluntary staff turnover, % 10) 12,8 12,6 12,3
Sick leave, % 11) 6,1 5,8 6,2
Number of risk observations 12) 4,738 4,170 1,168
Number of incidents 910 736 710
Number of fatalities  0 0 0
TRIF 13) 13,6 10,7 21,3
LTIF 14) 9,6 6,9 8,4
Employee survey score 15) 74 73 69
Leadership index 16) 76 76 74
Number of major local social development projects  8 7 5

 

Environmental sustainability Outcome 2018 Outcome 2017 Outcome 2016
Number of products registered in the chemicals management system 17) 4,068 3,456 3,288
Energy use in large Coor offices, kWh/m2 18) 56,6 43,3 52,9
Vehicle fleet: average emissions of leased service vehicles, g/km 19) 130 137 161
Carbon dioxide emissions from business travel (by train or plane) per employee 20) 0,069 0,084 0,095
Average outcome after environmental audits conducted using Coor Green Services, % 21) 84,8 83,8 83,2

 

NOTES
1) For definition, see Definitions section
2) For definition, see Definitions section
3) Refers to all taxes (corporate tax, VAT and employee-related taxes) paid to tax authorities in each year.
4) Cases reported through Coor's whistleblower system, where employees, suppliers and customers can anonymously report suspected breaches of Coor's Code of Conduct.
5) Number of implemented suggestions for improvement, as registered in Coor's IT-based Actio system.
6) Each year, Coor conducts a comprehensive customer survey with the help of an external research firm.
7) The customer retention rate is commented on in the section Customers and customer contracts.
8) Percentage of purchases from central and local framework suppliers.
9) A supervisor with staff managements responsibilities is defined as a manager.
10) Coor's staff turnover, excluding retirement, has remained stable at a relatively low level compared with other service companies.
11) Sick leave is commented on in the section Social sustainability.
12) Efforts to increase the reporting rate have continued and are commented on in the section Social sustainability.
13) TRIF (total recordable injury frequency) measures the total number of accidents during the period. The following formula was used to calculate TRIF: total number of accidents x 1,000,000/number of hours worked. Accidents on the journey to and from work are excluded.
14) LTIF (lost time injury frequency) measures the total number of accidents resulting in an employee's absence from work for more than 8 hours. The following formula is used to calculate LITF per million hours worked: number of accidents resulting in sick leave (8 hours) x 1,000,000/number of hours worked. Accidents on the journey to and from work are excluded. Definition adopted in 2017.
15) Each year, Coor conducts a comprehensive employee survey with the help of an external research firm. More information about the results is presented in the section Social sustainability.
16) Coor's annual employee survey includes a number of leadership-related questions, which are summarized in a leadership index.
17) Coor uses a chemicals management system, iChemistry. The figure refers to the number of products registered in this system. 
18) The figure refers to Coor's offices in Espoo (Finland) and Kista (Sweden). The increase is mainly due to the fact that data for Birkeröd (Denmark) was included in 2017, which resulted in a lower average.
19) Average emissions from the number of service vehicles leased by Coor.
20) The emissions  figure has been calculated at a flat rate based on the number of business
trips by train and plane that were booked through the group's travel portal.
Coor's guidelines state that all business trips should be ordered through the portal. The reduction is partly due to reduced air travel but also to harmonisation with a calculation model based on Defra's guidelines, which resulted in a lower figure than under the previous method.
21) A self-inspection in accordance with instructions from Coor Green Services must be carried out after a discussion with the customer. In 2018, 84 sites were inspected.