What happens if your photocopier breaks down, the elevator is out of order or someone spills coffee on the conference room carpet? Very often, nothing. Time is valuable, and reporting feels awkward, so it’s tempting to let someone else deal with the problem.

It doesn’t have to be this way. Coor SmartResponse makes it easier for service users to report faults, and they are fixed faster.

Makes fault reporting easier

Coor SmartResponse makes fault reporting so simple that the person discovering a fault would rather report it than ignore it. By applying unique QR codes to photocopiers, vending machines, elevators, toilets and conference facilities, users can report faults via smart phones. All they need to do is download a QR reader from the App Store or Google Play.

In addition to making it easier to report faults, the fault reports are also handled faster. Since each QR-code carries information about the location and the specific type of object or space, faults are more clearly documented and actions easily planned and executed. This both reduces the lead time from fault report to fix and enables a more efficient and qualitative execution.

Faster fixes and better results

Assigning every item or premises a unique identifier makes managing fault reporting easier. Because an item’s location and type are predefined by its unique QR code, the risk of misunderstanding is minimized, and staff can plan and execute their work more efficiently. This reduces the lead-time from fault report to fix, while the quality of execution increases.

SmartResponse in brief

  • Unique QR codes are applied directly to important items or premises.
  • By using a smart phone or tablet with a QR reader the QR code opens up a web formfor fault reporting.
  • By registering an email address in the web form, the person reporting the fault will receive anotification once the fault has been rectified.
  • The fault report is then sent directly to a Coor Operations Center for planning and execution.

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Coor Privacy policy

The purpose of our Privacy Policy to help you understand what information we process and why we process it. We have made these updates as new data protection regulations (GDPR) entered into force on 25 May in the European Union / EEA.

Consent to the processing of personal data

The personal data we process is data provided by you when you fill in a contact form or subscription form on Coor's websites. It is your full name, e-mail address and your phone number or postal address (if and when applicable).

What is the purpose of processing your personal data?

Your personal data is required in order for us to send out the material you expressed an interest in such as press releases, news, and/or newsletters. We also use personal information to contact you personally if you filled in a contact form.

What is the legal basis for processing your personal information?

Our processing of your personal data is based on your consent to the processing. You can revoke your consent at any time by emailing us at

Information about processing your personal data

We have implemented appropriate technical and organizational measures to protect your personal data against loss or unlawful access. The number of persons with access to your personal data is limited. Only persons managing the Coor website you visited and/or who need to process your personal data in accordance with the above purposes will have access to your personal data.

We may also share your personal data with other Coor Group companies and suppliers and business partners who perform services or development on our behalf.

Your personal data may be transferred to a third country, that is, a non-EU / EEA country, in conjunction with Coor's use of the cloud-based services Office 365 provided by Microsoft Ireland Operations Limited ("Microsoft").

When Microsoft provides Office 365 services, Microsoft manages customer data (such as email, files) in data centers in the EU (currently: Dublin (Ireland) and Amsterdam (Netherlands)). However, as an integral part of the Office 365 services, some limited personal information (such as e-mail address) may also be processed in the United States).

In order to comply with applicable data protection requirements, Coor has entered into a data processing agreement with Microsoft and has also entered into standard contractual clauses ("EU Model Clauses") with Microsoft. All Microsoft subcontractors handling personal data in connection with the Office 365 services are committed by Microsoft in accordance with Article 11 of EU Model Clauses.