1 + 1 = 3
Coor acquired service management company Addici in December 2012. An intensive process of creating a new platform based on the best, most intelligent solutions in both companies is now ongoing.
Rikard Wannerholt, previously CEO of Addici, and now Head of Operations Development at Coor, doesn’t only see opportunities in the new company, but also the necessity of collaborating in order to be the Nordic sector leader.
“The IT sector was quick to realize that you couldn’t work out the best solutions alone. On the contrary, you had to think like an ecosystem—sharing know-how and energy between partners. In the new Coor, we’re creating even better delivery and an even better offering by utilizing each other’s strengths.”
Traditionally, Addici has been more successful running medium-sized accounts. Coor has a clear ambition of growing in this segment and becoming more active in services development.
“These new circumstances are enabling us to conceptualize new, exciting offerings. This may mean as taking full responsibility for a security solution, guarding, technology and synergies in relation to the FM delivery, for example, by all our staff taking security training—not just those that work on security,” explains Rikard.
The vision is to become the best service management provider in the Nordics, and the objective is to increase the number of pan-Nordic deliveries. Rikard thinks that an increasing number of companies are ready to use the same service management provider in all the Nordic countries.
“Coor has a number of customers that have taken the step of coordinating several countries into one delivery. Often, their motivation is that developments and improvements can be easily applied to all their sites, and that they obtain the same standard of service regardless of country.”
When two companies merge their strengths, you can suddenly see service deliveries from other perspectives, and sharpen your offering with new ideas from unexpected synergies.Rikard Wannerholt, Head of Operations Development, Coor
Services development is a cornerstone of Coor’s business. Now, though, we have got greater breadth and depth, which customers and operations take a positive view of. Customers are demanding improvement proposals, and this is something Coor has been working on for a long time in a structured way.
“Fundamentally, Addici and Coor are very similar—we’re customer oriented in our way of thinking and organizing ourselves. Our customers will recognize our customer interface. One difference is that Coor has done more work on analysis and management, while Addici has had a greater focus on perceptions of service. When the two worlds meet, Coor will set a higher standard for the FM and industrial service sector. And we have the developmental drive now.”
As market leader, Coor also drives the sector. When two companies merge their strengths, you can suddenly see service deliveries from other perspectives, and sharpen your offering with new ideas from unexpected synergies.
“The services industry, and FM sector especially, is in its infancy. There is a wealth of opportunities that haven’t hit the market yet. We’re ready to take the next step. We’re shaping the FM and industrial services sector now,” concludes Rikard.