Business responsibility
For us as a leader in the FM industry, it is just as natural as it is important to take full responsibility for everything we do. We work in a structured manner to minimize risks and incorporate standardized certifications to secure quality in our operations. We also have policies that helps us become truly sustainable. On this page you will find our sustainability policy and our anti-corruption policy.
Quality-assured delivery and certificates
Our clients place high demands on quality, efficiency and delivery reliability, and to ensure our service delivery meets these requirements, we have chosen to secure quality and environmental certification for our operations in accordance with the international ISO standards. We also fulfil the requirements regarding relevant standards in a number of important service and product areas.
Quality- Environment- and Health & Safety globally certified business
Coor has developed a standardized service delivery process that guarantees professional and quality-assured service provision, but which can also be tailored to the needs of individual customers.
This management system is the backbone of Coor's quality work, which is examined and audited by the external certification body Det Norske Veritas, DNV-GL. All our operations are certified via a global certification in accordance with ISO 9001:2015.
Coor’s Danish operation also holds quality certification from Danish sector organization SBA, evidence that Coor Denmark conducts ethical and responsible business.
Coor holds a global ISO 14001:2015 certification. The company´s management system for environmental work can be found on the intranet. The operations have been audited by the external certification body Det Norske Veritas, DNV-GL.
Coor has a zero vision for work-related accidents and works to ensure that all employees have a good and safe working environment. As part of developing and strengthening this work, Coor has been certified according to the management system ISO 45001: 2018. A certification that focuses on health and safety, which aims to secure how a company works with work environment issues and which guarantees a professional and quality-assured work environment work.
The Coor Group has a global ISO 45001: 2018 certificate, to which all operations in the Group are affiliated. The operations have been revised by the external certification company Det Norske Veritas, DNV-GL.
Sustainability policy & anti-corruption policy
Working in accordance with these documents is part of everything we do to become truly sustainable.
Sustainability policy
The guidelines in the policy are valid for all employees as well as for suppliers, customers and hired personnel within Coor Group, including all countries and operations.
Anti-corruption policy
We do not tolerate any form of fraud, bribery or corruption, including money laundering. Our anti-corruption policy applies to all employees, directors and business partners acting on behalf of Coor.
Risk management strategies
The facility management industry is widely perceived as an industry with relatively low risks. To minimize those risks that do exist, Coor engages in structured risk management activities based on mapping, analysis and control.
A sophisticated risk process
The objective of Coor’s risk management activities is to secure the Group’s long-term earnings performance and target achievement. Ultimate responsibility for the company’s risk management rests with the Group’s Board of Directors and management. These activities are guided by a central Group risk policy and risk management process and are based on an annual risk assessment covering all areas of activity. The past year’s risk management activities are summarised and discussed by the executive management team and presented to the Board.
Risk assessment
Coor’s risk analysis consists of an annual survey in which the key risks are identified. The probability of the identified risks occurring and their consequences are also assessed. The analysis also includes an assessment of the effectiveness of existing controls and measures aimed at minimising and managing the risks. The results are summarised in a risk map for each operating unit, which are then aggregated to Group level.
Risks to the business
Coor is exposed to a number of strategic, operational, financial and legal risks. The risks that Coor has identified as being most material along with brief descriptions of how they are managed are presented here.
Sustainability risks
From a sustainability perspective, the Nordic FM industry is perceived as an industry with a relatively low risk profile. In its risk analysis, the company has taken account of sustainability-related risks. Risks related to human rights and corruption have also been addressed but are currently not considered material enough to warrant inclusion in the detailed assessment of the Group’s priority risk areas. With regard to environmental risks, it should also be noted that the Coor Group only has minor operations that are subject to environmental permit requirements.
