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We make every workplace moment matter

The work life is constantly changing and so are the expectations people have of the places where they choose to work and of their employers. We aim to help our customers develop and deliver tailored workplace experiences that enable, simplify and engage people in their daily work life; and we aim to make them truly sustainable while doing it.

The modern workplace in numbers

We asked 1,300 employees and decision makers in the Nordics about their different needs in the post pandemic workplace. Here are some of our findings.

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36% of employees in the Nordics are ready to change job if there are no workplace improvements.

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52% of decision makers in the Nordics are struggling with getting people back to the office.

 

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40% of office space was underutilized already before the pandemic. That number is now expected to increase.

The work life is changing

The work life is constantly changing and so are the expectations people have of the places they choose to work and of their employers. Our recent report “Join the Workplace Revolution” shows that certain areas stand out regarding how Nordic employees and decision-makers view their workplaces.

The modern employee expects more
Overall, 69% of employees are generally happy with their workplace today and many see that their workplace has an important role to play in their futures. However, in the wake of the pandemic, almost 4 in 10 employees expect full work location flexibility and many expect better office experiences in the immediate future in order to return and stay.

“36% of employees are prepared to change jobs if no improvements occur in the office in the next two years”.

The employer's balancing act
How do you achieve a balance between the needs of the business, the environment and the employees? Our study shows that different companies have different approaches to flexible work; however, most have already adopted a flexible work model. At the same time, one in two companies experience challenges in achieving a desired office presence and a majority are planning structural changes to their workplaces in order to adapt to the new flexible work reality.

59% of the companies are planning structural changes to their workplaces in 2022 and 2023.

You can download our full report “Join the Workplace Revolution” here.

Three focus areas within Workplace Services
To help our customers with the balancing act of meeting modern employee expectations, environmental challenges and business needs connected to their workplaces, we focus our development efforts in three areas, human-centric workplace experiences, truly sustainable services and being the number one choice for workplace professionals.

 

 


Human-Centric workplace experiences

We believe that workplace experiences of the future to a greater extent must be designed and delivered with the service users’ needs as a starting point. To do that, we need to excel in both understanding what motivates and drives them, and how we should design and deliver their desirable experiences.

“How attractive an employer will be in the future depends on their insights into employees’ motivations and needs.”

Joachim Meyer Andersen, Customer Experience Manager at Coor.

There are many ways in which we can support our customers in gaining insight about employee experiences and needs. We can use periodical surveys to understand overall workplace satisfaction and pulse surveys to find out how a service user experienced a specific workplace event. By combining surveys with other service design tools and methods like observations, personas, journey mapping and even space utilisation sensors, we gain a deeper understanding about behaviours, motivations and experience gaps. Helping our customers build a service user insight machine will be key when we help them design and deliver the experiences needed to attract and retain talent in the future.

“An attractive experience at the office demands holistic thinking”

Human-centric workplaces also require a holistic way of looking at experiences. The ability to combine the design of physical layouts and environments with digital tools and technology, and the capability of delivering the right services by the right people at the right time and place, will be key to making these experiences come to life. And the ability and capabilities to follow up on and improve experiences day-by-day will be key to staying relevant over time.

We strive tirelessly to build the teams and full-service solutions that enable our customers to create human-centric workplace experiences throughout the whole life cycle of their workplaces, from strategy definition to delivery and improvements every day. Through these teams and solutions, we can truly make every workplace moment matter.



Services for truly sustainable workplaces 

Truly sustainable workplaces are good for people, the planet and business. We aim to help our customers to balance all three dimensions based on their ambitions and needs. By truly we mean services which delivers tangible and measurable value in all three dimensions.

"When people feel good, they do good".

People services for truly sustainable workplaces
When people feel well, they do well. Whether our customers need to improve health and wellbeing, boost the sense of belonging or improve work-life balance for their employees, we aim to have the capabilities needed to design and deliver workplace experiences for them. Whether this means improving the indoor climate, arranging events to build community and culture, or simplifying the workday for their service users by giving them digital access to useful amenities, we aim to have the people, services and technology to support them – making every moment matter from a people perspective.

Planet services for truly sustainable workplaces
When people are enlightened, they become engaged. We can help our customers identify and reduce their environmental impact in many ways. Whether our customers need to optimise the use of their rented space, reduce energy consumption, reduce and handle waste more efficiently, or handle their workplace durables or consumables in a more circular manner, we aim to have the people, services and technology to support them – making every moment matter from an environmental perspective.

Business services for truly sustainable workplaces
When people are engaged and do well, business will thrive if the efforts we make are aligned with our customers’ overall strategies and ambitions for their workplaces. Whether our customers need to attract more customers by making them feel good when they visit the workplace, increase productivity among their employees by giving them a hassle-free workday or lower total cost of ownership by optimising processes and use of resources, we aim to have the people, services and technology to support them – making every moment matter from a business perspective.



Number one choice for workplace professionals 

We strive tirelessly to build the teams and full-service solutions that enable our customers to do what they do best. 

In every workplace experience, our people make the difference. To attract and retain the best employees in the business, we strive to offer them the best workplace transformation projects, workplace deliveries, roles and opportunities to grow as professionals. 

Whether they want to work as workplace managers, community managers, receptionists, cleaners or workplace advisors, Coor can be the place where they can fulfil their professional ambitions. We aim to be the number one choice for workplace professionals. 


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