Postal and goods services

Post and goods are among the services Coor delivers most frequently and is one key segment where Coor has developed new and intelligent solutions. This function often includes administering, managing and distributing incoming and outgoing mail, packages and freight to and from our customers.

Our postal and goods services usually include the following:

  • Receiving, collecting, sorting, forwarding and distributing external and internal items
  • Opening and date-stamping incoming mail
  • Recording incoming mail
  • Issuing receipts according to powers of attorney and registering value mail
  • Registration of incoming and outgoing insured mail and freight items with complete tracking end to end
  • Inspecting package and freight items
  • Enveloping and addressing outgoing mail
  • Collecting mail items
  • Franking outgoing mail
  • Mass distribution of mail items
  • Administering internal address books including update of post box names


Unique solutions

Coor has substantial experience and in-depth competence in postal management and services within the line and centrally in support operations. When designing solutions, we tailor our service completely to our customers' needs and circumstances.

New needs demand new solutions

The circumstances of the mail management business have transformed radically over the past ten years. E-mail has largely replaced postal communication, and now, most items sent by mail are advertising. Our working methods have also changed, with the trend from individual offices or open-plan offices with fixed work places to flexible office solutions with mobile workspaces. This implies completely new conditions for managing postal and mail items.
Coor SmartFlow—the post and freight management of the future.

To rationalize postal services and address the challenges that altered working methods imply, Coor has developed a new, state-of-the-art post solution—Coor Smart Flow. Smart Flow builds on assigning a unique code to each incoming item that is linked to the recipient, who is then notified by e-mail or text. The recipient picks up the item from a central delivery point. Service users can change these delivery points themselves on our web-based system, or appoint a temporary recipient when absent. On this system, service users can also set options such as deselecting advertising or changing a forwarding address.

Coor SmartFlow—mail solution for agile people

Coor SmartFlow means the customer’s fixed costs reduce because the number of mail points decreases, and service users get more individual options to determine how and which items they want delivered. Because all items are registered in the system, security also improves. Smart Flow can also integrate into Coor’s freight tracking system, bringing full control and traceability to all incoming items end to end, right until the recipient has received the item and signed for it.

Coor has implemented Smart Flow at several of our offices in Sweden and Norway, with great results. If you want to discuss how Smart Flow can rationalize your postal service, just get in touch!

Read more about Coor SmartFlow

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Coor Privacy policy

The purpose of our Privacy Policy to help you understand what information we process and why we process it. We have made these updates as new data protection regulations (GDPR) entered into force on 25 May in the European Union / EEA.

Consent to the processing of personal data

The personal data we process is data provided by you when you fill in a contact form or subscription form on Coor's websites. It is your full name, e-mail address and your phone number or postal address (if and when applicable).

What is the purpose of processing your personal data?

Your personal data is required in order for us to send out the material you expressed an interest in such as press releases, news, and/or newsletters. We also use personal information to contact you personally if you filled in a contact form.

What is the legal basis for processing your personal information?

Our processing of your personal data is based on your consent to the processing. You can revoke your consent at any time by emailing us at info@coor.com

Information about processing your personal data

We have implemented appropriate technical and organizational measures to protect your personal data against loss or unlawful access. The number of persons with access to your personal data is limited. Only persons managing the Coor website you visited and/or who need to process your personal data in accordance with the above purposes will have access to your personal data.

We may also share your personal data with other Coor Group companies and suppliers and business partners who perform services or development on our behalf.

Your personal data may be transferred to a third country, that is, a non-EU / EEA country, in conjunction with Coor's use of the cloud-based services Office 365 provided by Microsoft Ireland Operations Limited ("Microsoft").

When Microsoft provides Office 365 services, Microsoft manages customer data (such as email, files) in data centers in the EU (currently: Dublin (Ireland) and Amsterdam (Netherlands)). However, as an integral part of the Office 365 services, some limited personal information (such as e-mail address) may also be processed in the United States).

In order to comply with applicable data protection requirements, Coor has entered into a data processing agreement with Microsoft and has also entered into standard contractual clauses ("EU Model Clauses") with Microsoft. All Microsoft subcontractors handling personal data in connection with the Office 365 services are committed by Microsoft in accordance with Article 11 of EU Model Clauses.

GDPR